Privacy Policy

1. Data Controller

The data controller for gites-ruoms.fr is:

• Name: Le Mas de l'Helvie — Bérengère Gauthier
• Address: Ruoms, 07120 Ardèche, France
• Contact: contact@gites-ruoms.fr

2. Data Collected

We collect the following data in connection with managing bookings:

• Identity data: first name, last name
• Contact data: email address, phone number (if provided)
• Stay data: arrival and departure dates, number of guests, gîte booked
• Server logs: IP address, browser type (collected automatically for security purposes)

3. Purposes

Your personal data is used exclusively for: managing bookings, communicating with guests, fulfilling our legal obligations, and ensuring website security. Your data is never sold or shared with third parties for commercial purposes.

4. Legal Basis

• Contract performance (Art. 6.1.b GDPR): processing necessary to manage your booking.
• Legal obligation (Art. 6.1.c GDPR): retention of accounting and tax records.
• Legitimate interest (Art. 6.1.f GDPR): website security and fraud prevention.

5. Retention

• Booking data: 3 years from the end of the stay.
• Accounting records: 10 years as required by law.
• Server logs: maximum 12 months.

6. Your Rights

Under the GDPR you have the right to access, rectify, erase, restrict, and port your personal data, as well as the right to object to certain processing. To exercise your rights, contact us at contact@gites-ruoms.fr. We will respond within 30 days. You may also lodge a complaint with your national data protection authority.

7. Cookies

The site gites-ruoms.fr uses no tracking or advertising cookies. The only cookies that may be set are strictly necessary technical cookies (PHP session), which do not require prior consent. No third-party analytics tools are used.

8. Contact